Privacy Policy

We take your privacy seriously and are committed to protecting your personal information. We recognise the importance of being clear about how we intend to use your personal information. This privacy policy describes the information we collect about you, how it is used and shared, and your rights regarding it.

About this policy

This privacy policy helps you understand the purpose for which we collect, store and use your personal information. We may need to update this notice from time to time, but we will inform you when we do. You should read this notice with our terms & conditions.

If you have any questions, please contact us at hello@elquip.co.za.

We collect and use your personal information

When you contact us via our website we collect:

• Your name and surname
• Your e-mail address
• The province you are based in
• Your contact number
• The details of your inquiry
  
  

We may also collect your personal information included in your message via social media, email, telephone regarding a query, complaint, request or to give us feedback. We use this information to reply to, investigate, and resolve your query, complaint or request.

We may share your information with our trusted suppliers

We may use suppliers and service providers who assist us in providing our services to you. They have agreed not to share your information and to keep it secure by only using it for the purposes for which we have provided it to them.

We use these suppliers and service providers to:

• Provide our services to you
• Measure the effectiveness of our service
• Help us manage our business, for instance, accountants and professional advisors
  
  

We may send your information to other countries

Some of the service providers that we use may be located in other countries. These countries may not have the same levels of protection of personal information as South Africa. If this is the case, we require that our service providers undertake to protect the personal information that we share with them to the same extent that we do.

We will not keep your information longer than we need to

We will not keep your information for longer than we need to unless we are legally required to. Most of your personal information will be kept for seven years.

How we protect your personal information

We have implemented reasonable security safeguards based on the sensitivity of the information to protect it from loss, misuse and unauthorised access, disclosure, alteration or destruction. But no system is perfect, and we cannot guarantee that information may not be accessed, disclosed, altered or destroyed by breach of any of our physical, technical or managerial safeguards. Although we cannot prevent all security threats, we have measures in place to minimise the threat to your privacy should something happen. We will let you know of any breaches that affect your personal information and inform you how you can minimise the impact.

You have the right to be informed about the personal information we have, and what we do with it

You have the right to:

• Ask what personal information we hold about you
• Ask what information was sent to our suppliers, service providers or any other third party
• Ask us to update, correct or delete any out-of-date or incorrect personal information we hold about you
• Unsubscribe from any direct marketing communications we may send you
• Object to the processing of your personal information
  
  

You can request access to the information we hold about you or correct your personal information by contacting us at hello@elquip.co.za.

It may take us up to 21 days to respond to your request because there are procedures we need to follow. In certain cases, we may require proof of your identity.

The SA Information Regulator

You have the right to lodge a complaint with the SA Information Regulator. See the Information Regulator contact details below.

The Information Regulator (South Africa)
PO Box 31533
Braamfontein 2017
Email: complaints.IR@justice.gov.za
Tel: +27 (0)82 746 4173